Personnel Mastery – Cultural Sensitivity in Customer Service

Cultural Sensitivity in Customer
Service – Every day, businesses interact
with people across a variety of cultures
– from
the call centre employee taking complaints from across the globe to the barista
taking orders from a customer in front of them. These exchanges can strengthen
or ruin a business deal.

In this course, explore the benefits of cultural sensitivity and get
practical tools to excel in cross-cultural communication and customer service.
These skills help create connections amid differences, an understanding of
cultural cues and respect for cultures different from our own.